"Please press button for assistance"

Back when I joined PVS-Studio five years ago, my ex-colleague (who pretty much taught me how to code) wrote an article on tech support and how to avoid burning out. Over the past few years, our support team has gone through significant changes, so it's time to update things. I'm a customer support manager, so that's partly my job—and today I'll tell you about how we do things. Next, I'll show how the support team is currently working in PVS-Studio. Wishing you all the best and lots of positive vibes. But remember: if something goes wrong, please click here for assistance... Service structure I've been in PVS-Studio tech support for four years now. Back when I started, our developers handled all technical support themselves, but today, our support service has grown like a snowball honestly, I wouldn't mind being under that snowball myself. Over the years, we've gradually enhanced the quality of the support service and automated certain aspects of it. Now we have much greater control ove